How do I create a support ticket? 

Contacting Support

You can contact the WellDatabase support team in two ways:

🔹 Email Support
Send your question or issue to support@welldatabase.com

🔹 Live Chat
Use the live chat feature within the platform to ask questions or request assistance. If you would prefer to speak with a person directly, you can request a human representative through live chat.

Tips for Faster Support

Including the following details can help speed up troubleshooting:
🔹 API Number(s) or a shared search link of the area you are reviewing
🔹 Screenshots of the issue
🔹 Export name and format type (if applicable)
🔹 Steps to reproduce the issue
🔹 Error messages or unexpected behavior

Frequently Asked Questions

Q: Can I speak with a human instead of the AI assistant?
A: Yes. You can request a human representative through live chat or contact support directly at support@welldatabase.com.

Q: Is live chat available for technical questions?
A: Yes. Live chat can be used for both general and technical support questions.

Q: Should I use email or live chat?
A: Either option works. Live chat is often best for quick questions, while email can be helpful for more detailed issues or requests that include screenshots or attachments.

Explore additional articles by searching the topics on the left. If you have any questions, feel free to email support@welldatabase.com